Terms of service
BloomSmith & Co. Terms of Service
Last updated: May 31, 2025
Welcome to BloomSmith & Co.! These terms govern your use of our website (bloomsmithco.com) and purchases of our floral arrangements.
The Basics
By visiting our site or ordering from us, you agree to these terms. If you don't agree, please don't use our website or services.
Who We Are: BloomSmith & Co., a North Carolina LLC operating from Charlotte, NC.
Ordering & Payment
Age Requirements
You must be at least 18 years old to place orders or have permission from a parent/guardian.
Order Acceptance
- We reserve the right to refuse or cancel any order for any reason
- All orders are subject to flower availability
- Prices may change without notice due to seasonal availability
- We'll confirm your order via email to the address you provide
Payment
- Payment is processed securely through Shopify
- We accept major credit cards
- Payment is due at time of order placement
- For custom arrangements, 50% deposit may be required
Delivery & Pickup
Delivery Areas
We deliver within Charlotte and surrounding metro areas. Check our delivery area tool for specific locations.
Delivery Windows
- Monday-Friday: 9 AM to 4 PM
- Saturday: 10 AM to 2 PM
- No specific time slots - we deliver within these windows
Pickup at HK Crafthouse
Available during mall hours at Northlake Mall. You'll receive pickup confirmation when your order is ready.
Our Fresh Flower Promise
Quality Expectations
- Flowers are living products and natural variation occurs
- We may substitute flowers based on seasonal availability while maintaining design integrity
- Contact us within 24 hours if you're not satisfied with your arrangement
What We Can't Control
- Natural wilting after 3+ days
- Recipient availability for delivery
- Building access restrictions
- Weather-related delivery delays
Your Responsibilities
Accurate Information
Provide correct delivery addresses, contact info, and payment details.
Prohibited Uses
Don't use our site for:
- Illegal activities
- Harassment or harmful behavior
- Uploading viruses or malicious code
- Attempting to hack or disrupt our services
Intellectual Property
All content on our website (photos, designs, text, BloomSmith branding) belongs to us. You can't copy, reproduce, or use our content without permission.
Liability & Disclaimers
What We're Responsible For
- Delivering quality arrangements as promised
- Protecting your personal information
- Providing good customer service
What We're Not Responsible For
- Damages beyond the cost of your arrangement
- Delays due to weather, traffic, or recipient unavailability
- Technology issues beyond our control
- Decisions made based on information on our site
Maximum Liability: Our total liability for any issue is limited to the amount you paid for your order.
Privacy
Your personal information is governed by our Privacy Policy. We don't sell your data to third parties.
Changes & Updates
We may update these terms occasionally. We'll post changes on this page with the updated date. Continued use of our site means you accept any changes.
Dispute Resolution
If you have issues with our service:
- Contact us first at info@bloomsmithco.com or (704) 769-1533
- We'll work to resolve it quickly and fairly
- These terms are governed by North Carolina law
Contact Us
Questions about these terms? Reach out:
- Email: info@bloomsmithco.com
- Phone: (704) 769-1533
- Address: 9665 Littleleaf Drive, Charlotte NC 28215
Bottom Line: We want you to love your BloomSmith experience. These terms just help us deliver beautiful arrangements while protecting both of us. Questions? Just ask!V