Shipping policy

BloomSmith & Co. Shipping Policy

Last updated: May 31, 2025

Local Charlotte Delivery 🚗

Fresh Flower Arrangements

Free delivery within Charlotte city limits - because surprise fees kill the vibe.

  • Charlotte Metro Area (outside city limits): $10 delivery service
  • Delivery Days: Monday-Friday (9 AM - 4 PM), Saturday (10 AM - 2 PM)
  • Same-day delivery: Order by 2 PM for delivery same day
  • Next-day delivery: Orders placed after 2 PM delivered next business day

VIP Pickup Option

HK Crafthouse (Northlake Mall): Get 10% off + see your arrangement before you take it. Available during mall hours.

Shipping Beyond Charlotte 📦

DIY Floral Design Kits & Merchandise

We ship our design kits, merch, and non-perishable items nationwide:

  • Standard Shipping (3-7 business days): $8.99
  • Express Shipping (2-3 business days): $15.99
  • Overnight Shipping: $25.99

Shipping costs calculated at checkout based on weight and destination.

Fresh Flower Shipping 🌸

Currently developing this service - stay tuned!

When available, we'll ship fresh arrangements using:

  • Specialized floral shipping boxes with cooling packs
  • Overnight or 2-day express delivery only
  • Limited to select arrangements designed for shipping
  • Additional $20-30 shipping fee for special handling

Important Details

Order Processing

  • Orders by 2 PM: Ship same business day
  • Orders after 2 PM: Ship next business day
  • Weekend orders: Process Monday (flowers) or next business day (kits/merch)

Delivery Address Requirements

  • Must provide complete, accurate address
  • We'll contact recipient if access issues arise
  • No shipping to: P.O. boxes (fresh flowers), international addresses
  • Apartment deliveries: Require buzzer codes or contact info

Tracking & Communication

  • Tracking info sent via email once shipped
  • Delivery confirmation photos for local deliveries
  • Text/call recipient if delivery challenges occur

Weather & Holiday Delays

Deliveries may be delayed due to:

  • Severe weather conditions
  • Major holidays (we'll notify you in advance)
  • Recipient unavailability
  • Building access restrictions

Damaged or Missing Orders

Fresh Flowers: Contact us within 24 hours at (704) 769-1533 Shipped Items: Contact us within 3 days of delivery

We'll replace, refund, or provide store credit depending on the situation.

Shipping Restrictions

We Cannot Ship:

  • Fresh flowers to P.O. boxes or APO/FPO addresses
  • Internationally (currently)
  • To addresses where recipient is unavailable for 48+ hours

Special Occasions: During Valentine's Day, Mother's Day, and holidays, delivery windows may extend due to high volume.

Questions?

Need help with shipping or delivery?

  • Call/Text: (704) 769-1533
  • Email: orders@bloomsmithco.com

BloomSmith & Co. - Delivering culture, creativity, and fresh blooms throughout Charlotte and beyond.