Yobel Floral Studio — Return & Freshness Policy

Our Fresh Flower Promise

Flowers are living art — at Yobel, they're how you say what words miss. We stand behind every arrangement that leaves our NoDa studio, and we're committed to making sure yours meets your expectations.

Quality Guarantee

If your arrangement arrives damaged, wilted, or doesn't match what you ordered, reach out right away:

• Call/Text: (704) 909-9695
• Email: hello@yobelcharlotte.com

We'll make it right with one of the following:

• Same-day replacement arrangement
• Full refund to your original payment method
• Store credit toward a future order

What We Need From You

• Contact us within 24 hours of delivery or pickup
• A photo of the arrangement (it helps us make it right and improve our process)
• Your order confirmation number

About Fresh Flowers

Because flowers are perishable, living products, we're unable to accept returns for:

• Natural wilting after 3+ days
• Arrangements delivered or picked up and accepted in good condition
• Custom arrangements (unless damaged upon arrival)
• Change of mind after delivery or pickup is complete

Delivery Issues

If we can't complete a delivery due to an incorrect address or an unavailable recipient, we'll:

• Contact you to reschedule (no additional charge)
• Hold your arrangement safely for up to 48 hours
• Offer store credit if rescheduling isn't possible

We've Got Your Back

Your satisfaction matters to us. If something isn't right, don't hesitate to reach out — we're a local Charlotte business, rooted in this community, and we stand behind every arrangement we design.

Questions? Call, text, or email — we're here to make it right.

This policy applies to all Yobel Floral Studio arrangements, whether ordered online for delivery or picked up at our NoDa studio: 322 W. 32nd St., Unit E02 (WareSpace NoDa), Charlotte, NC 28206.