BloomSmith & Co. Return Policy

Our Fresh Flower Promise

We understand that flowers are living art, and we're committed to making sure every BloomSmith arrangement meets your expectations.

Quality Guarantee

If your arrangement arrives damaged, wilted, or doesn't match what you ordered, contact us immediately:

• Call/Text: (704) 769-1533
• Email: orders@bloomsmithco.com

We'll make it right with:

• Same-day replacement arrangement
• Full refund to your original payment method
• Store credit for future orders

What We Need From You

• Contact us within 24 hours of delivery
• Photo of the arrangement (helps us improve our process)
• Your order confirmation number

About Fresh Flowers

Since flowers are perishable, living products, we cannot accept returns for:

• Natural wilting after 3+ days
• Arrangements delivered and accepted in good condition
• Custom arrangements (unless damaged upon delivery)
• Changes of mind after delivery is complete

Delivery Issues

If we can't complete delivery due to incorrect address or recipient unavailability, we'll:

• Contact you to reschedule (no additional charge)
• Hold your arrangement safely for up to 48 hours
• Offer store credit if rescheduling isn't possible

We've Got Your Back

Your satisfaction matters to us. If something isn't right, don't hesitate to reach out. We're a local Charlotte business that stands behind every arrangement we create.

Questions? Call, text, or email us - we're here to help make it right.

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This policy applies to all BloomSmith & Co. arrangements, whether ordered online or picked up at HK Crafthouse.